Exchanges & Returns

Exchange & Returns

We want you to be happy with your purchase. If you're not, just return the item with proof of purchase and we'll exchange or refund it.  You may return any item within 30 days in its original condition for a full refund.   To return an item, please include the merchandise in its original packaging with receipt and/or complete the form.   Please allow up to 7 working days for your return to be processed.

You may either come into the store - Unit 10A Wessex Road, Bourne End, Bucks SL8 5DT OR complete the form and send to this address.

Please note the following when returning goods:

  • All return shipping charges are the Customer's liability.
  • For your protection Hawkinsport recommend that you use a recorded or tracked delivery service, as we cannot be held responsible for goods not received.
  • Any exchanges in size, then Hawkinsport will pay delivery charges to send replacement.
  • Items that have been customised e.g. shirt printing, initials, names and numbers cannot be exchanged or refunded unless the product or material is faulty.
  • Any faulty item must be returned to us clean and dry.  Any items worn should be laundered.  Failure to do so will result in the goods being returned to you.
  • Delivery charges are not refundable.
  • Reimbursement for online orders will be made against the original purchase, through SagePay system and email confirmation will be sent to you.
  • Items returned within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault, then they will be replaced like for like, repaired or refunded.
  • We cannot refund or exchange used or customer-damaged items (statutory rights not affected).
  • If we have made error with your order, then we will reimburse costs for return postage of upto Royal Mail Signed for delivery charge.

We understand that there may be circumstances where a child has rapid growth over the summer period and we are happy to exchange school uniform garments outside of the normal exchange period, provided that the goods still have labels and are in perfect order and they are not printed with initials, etc.

Download Returns form (PDF)

Garment Care

WASHING: Always follow the manufacturer's garment care guidelines as labelled before washing. It is advisable to wash knitwear inside out.

IRONING: Make sure your iron is set to the correct temperature as given on the garment care label.  Many school uniform garments are 'easy care' and do not need ironing, refer to the manufacturer's label for drying instructions to get the best finish from these items. Printed garments should NOT be ironed over the printed area.

TUMBLE DRYING: Always follow the manufacturer's garment care guidelines as many garments are best left to dry naturally. Never tumble dry a pleated garment as this can reverse the heat treated pleating process - always hang up on a suitable hanger to air dry.

Fabric conditioner: we advise not to use fabric conditioner as many garments are specially coated for easy care and fabric conditioner interferes with this process.

Iron-on labels: these do not adhere to stretchy fabrics. Only affix to garments you can iron and remember to put a layer e.g. a tea towel, between the clothing and the iron to avoid scorch marks.

Velcro fastenings: never wash a garment with its Velcro fastening unfastened. The material is abrasive and can cause damage to other items of clothing in the wash.

Pilling/bobbling - a general guide - Knitted goods are prone to pilling. The main reason is friction or rubbing against another object and this does not necessarily mean that the garment is faulty or of poor quality. Pilling can be caused by any of the following:-

External friction ie movement against another fabric or object; Heat generated by the individual when the garment is worn; Washing the garment at the incorrect temperature and/or with other fabrics that will rub against the garment; Tumble drying the garment at too high a temperature, which causes the heat to draw out the fibre.

Some garments appear to have 'fluffed up' after a short period of wear and this is due to surface fibre from the yarn coming to the surface. The yarn in these cases is slightly hairier than usual and the hairs disappear after a period of wear and washing. This is similar to a carpet, where when first laid, the loose fibres come to the surface and are vacuumed away. If the fibres do not wash away, various devices can be used to removed the excess fibre to enhance the look of the garment. Once the fibre is removed the garment is unlikely to pill again. Check that bags and outerwear do not have any exposed Velcro fastenings which may cause damage to garments worn beneath them.

Our advice: we find that the best solution is to turn garments inside out when washing. When pilling occurs it should settle down after washing a number of times; however, if pilling is excessive, please feel free to return to us for inspection.

Vinyl print on Lyrca fabric - a general guide - Due to the stretch of the fabric of many garments, then vinyl is liable to crack and peel off.  We are happy to reapply new print to the garment.