Need to return something?

If, for whatever reason you wish to return or exchange any item, please return within 30 days of receipt.  For any school uniform items, we understand that there may be rapid growth over the summer period and we are happy to exchange school uniform items outside of the normal exchange period provided the following conditions are met.  Any exchanges or refunds outside this period will be at the discretion of Hawkinsport.

How to return items:

  1. Goods must be returned with their original packaging and in perfect condition (unworn and undamaged) with all labels attached to address on paperwork.
  2. Complete the returns part of the delivery note and enclose with goods, detailing items being returned or that you would like exchanged.
  3. Refund payments for online orders will be made against the original purchase, through SagePay system within 14 days of receipt.
  4. Return shipping charges are the Customer's liability.  For your protection Hawkinsport recommend that you use a recorded or tracked delivery service, as we cannot be held responsible for goods not received.

Product exclusions – your right to return items does not apply to products which fall into the following categories unless they are faulty:

  • Goods which have been customised e.g. shirt printing, initials, names & numbers
  • Socks and tights removed from packaging
  • Undergarments and mouthguards

This does not affect your statutory rights.

For more information, visit or if you have any queries then please contact our Customer Services team on 01628 819242 or email: