Frequently Asked Questions

Loyalty points are valid for 12 months.

Once your logged in to your online account, click on the 'Check Rewards' widget at the bottom of the screen and then select the applicable reward that you would like to redeem. A unique discount code will be displayed, ready for use. You can use this code when you reach the online checkout.

To check your points balance online click on the 'Check Rewards' widget at the bottom of the screen. A pop-up will appear with details of your points balance. Please note, you will need to be logged in to your online account for the correct points balance to show.

Of course! Pop in to our store in Bourne End, where the team will be happy to assist you.

When you create an account online you will automatically gain all the points from purchases you've made using that email address. This is because your loyalty points are directly tied to your email address.

First, make sure you are logged in to your online account. Then click on the 'Check Rewards' widget at the bottom of the screen. A pop-up will appear. Click on the 'Earn' tab and then select 'Complete profile'.

First, make sure you are logged in to your online account. Then click on the 'Check Rewards' widget at the bottom of the screen. A pop-up will appear. Click on the 'Earn' tab and then select 'On your birthday'.